Privacy policy

Last updated: July 12, 2026

Medrescue Gear operates this store and website, including all information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience ("Services"). Medrescue Gear is powered by Shopify, which enables us to provide the Services to you. This privacy policy describes how we collect, use and disclose your personal information when you visit, use or make purchases or other transactions through our Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using any of the Services, you confirm that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described in this Privacy Policy.

Personal information we collect or process

When we use the term "personal information", we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been made non-identifiable so that it cannot be used for identification or reasonably linked to you. We may collect or process information in the following categories of personal information, including inferences drawn from personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact information, including name, address, billing address, delivery address, phone number and email address.
  • Financial information, including credit card, debit card and bank account numbers, payment card details, financial account information, payment transaction details, payment information and other payment transaction confirmation details.
  • Account information, including username, password, security questions, preferences and settings.
  • Transaction information, including products you view, add to cart, add to wishlist or purchase, return, exchange or cancel, as well as your previous transactions.
  • Communications with us, including information you include in communications with us, for example when you submit a customer support inquiry.
  • Device information, including information about the device, browser or internet connection you use, your IP address and other personal identifiers.
  • Usage information, including information about your interaction with the Services, such as how and when you interact with or navigate the Services.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, interact with us or otherwise provide personal information to us;
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers, including when we use them to enable certain technologies and when they collect or process personal information on our behalf; and
  • From our Shopify Partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Service you use, we may use your personal information for the following purposes:

  • Providing, customizing and improving the Services We use your personal information to provide you with the Services, including fulfilling our contract with you, processing your payments, delivering your orders, remembering your preferences and products you are interested in, sending you notifications related to your account, processing purchases, returns, exchanges and other transactions, creating, maintaining and otherwise administering your account, arranging deliveries, facilitating possible returns and exchanges, enabling you to write reviews and creating a personalized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information so that we can better customize and improve the Services.
  • Marketing and advertising We use your personal information for marketing and advertising purposes, such as sending you marketing, advertising and promotional communications by email, text message or postal mail, and displaying online advertisements for products and services to you on the Services or other websites, including based on products you have previously purchased or added to your cart and other previous activity on the Services.
  • Security and fraud prevention We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action against possible fraudulent, illegal, dangerous or harmful activity, protect general safety and secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account login credentials secure. We strongly recommend that you do not share your username, password and other login details with anyone else.
  • Communicating with you We use your personal information when providing you with customer support, responding to you, providing you with effective services and maintaining a business relationship with you.
  • Legal reasons We use your personal information when complying with applicable laws or responding to legitimate legal processes, including requests from law enforcement or government agencies, investigating or participating in civil discovery, potential or actual litigation or other disputed legal proceedings, or investigating possible violations of our terms or policies.

How we disclose your personal information

In certain circumstances, we may disclose your personal information to third parties for lawful purposes in accordance with this privacy policy. Such circumstances may include the following:

  • To Shopify, vendors and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, distribution and deliveries).
  • To business and marketing partners to provide you with marketing services and advertisements. For example, we use Shopify to support personalized advertising with third-party companies based on how you engage online with different merchants and websites. Our business and marketing partners use information in accordance with their own privacy policies. Depending on where you live, you may have the right to request that we not share information about you for the purposes of displaying targeted advertising and marketing based on your online activity across different merchants and websites.
  • When you direct, request or otherwise consent to the disclosure of certain information to third parties, such as for products to be shipped to you or through your use of social media widgets or login integrations.
  • With our partners or otherwise within our corporate group.
  • In connection with business transactions such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of use or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve the Services for you. Information you submit to the Services is transmitted to and shared with Shopify and third parties who may be located in countries other than your country of residence, in order to provide and improve the Services for you. Additionally, we use certain enhanced Shopify features that incorporate data gathered from your interactions with our Store and other merchants and Shopify to help protect, grow and improve our business. To deliver these enhanced features, Shopify may process personal information collected from your interactions with our store and other merchants and Shopify. In these instances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise rights you may have with respect to Shopify's use of your personal information for these purposes. If you would like more information about how Shopify uses your personal information and any rights you may have, you can review Shopify's Consumer Privacy Policy. Depending on where you live, you may have certain rights with respect to your personal information at Shopify's Privacy Policy link.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not associated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee the privacy or security of such sites and are not responsible for such sites, including the accuracy, completeness or reliability of information found on these sites. Information you provide in public or semi-public places, including information you share on third-party social media platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation on our or a third party's use of it. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators except as disclosed on the Services.

Children's information

The Services are not intended for children, and we do not knowingly collect personal information from minors in your jurisdiction. If you are a parent or guardian of a child who has provided personal information to us, you may contact us using the contact details provided below and request deletion of such personal information. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send us may not be secured during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The duration for which we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide Services to you, comply with legal obligations, resolve disputes or enforce applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information listed below. However, these rights are not absolute, they may apply only in certain circumstances and, in certain cases, we may decline your request to the extent permitted by law.

  • Right to access / know You may have the right to request access to personal information we maintain about you.
  • Right to deletion You may have the right to request that we delete personal information we maintain about you.
  • Right to correction You may have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to portability You may have the right to receive a copy of personal information we maintain about you and request that we transfer it to a third party in certain circumstances and with certain exceptions.
  • Managing communication preferences We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option that appears in emails we send you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

If you reside in the United Kingdom or European Economic Area, and unless otherwise provided by exceptions and limitations set out in local law, you may exercise the following rights in addition to the rights described above:

  • Objection to and restriction of processing: You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.
  • Withdrawal of consent: In cases where we are required to request your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this does not affect the lawfulness of any processing that relied on your consent before it was withdrawn.

You may exercise any of these rights as indicated in the Services or by contacting us using the contact details below. If you would like more information about how Shopify uses your personal information and what rights you may have, including rights relating to information processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. We may need to verify your identity before implementing your requests to the extent permitted or required by applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need to require you to verify your identity directly with us. We will respond to your request promptly as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or by filing a complaint with your local data protection authority. For the European Economic Area, you can view a list of the responsible data protection authorities here.

International transfers

Please note that we may transfer, store and process your personal information outside your country of residence.

If we transfer personal information outside the European Economic Area or the United Kingdom, we will comply with recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or other equivalent agreements published by the competent UK authority, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, such as when we change our practices, or for other operational, legal or regulatory reasons. We will post the updated Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call +358 40 0213780, email info@medrescuegear.com or contact us at Medrescue Gear, Pulkamontie 3b, 96900 Rovaniemi, Finland . In accordance with applicable data protection laws, we are the controller of your personal information.