Shipping policy

Online Store Delivery Terms

We sell products to businesses and private individuals within the EU. These delivery terms apply to ordering products from our online store and to corresponding deliveries.

Our delivery terms are effective from 1 January 2026. We may unilaterally amend these terms from time to time, so please review them each time before placing an order in our online store.

Products and pricing

The features and prices of products in our online store are presented alongside each product listing. We reserve the right to change prices and delivery costs, so please check the prices in your shopping cart before confirming your order. Product prices include taxes, which are reflected in the product prices, shopping cart, and order confirmation. Upon request, we can send a separate VAT invoice by email for accounting or tax purposes. Registered and logged-in customers can print or save a VAT invoice from their account.

Delivery costs

Delivery costs are charged at the time of payment and are displayed at checkout before you confirm your order. Delivery costs are calculated automatically and are visible at checkout before payment.

For deliveries outside the European Union, the recipient may be liable for customs duties, value added tax, or other import charges in accordance with local regulations. We are not responsible for any such additional costs.

Ordering and contract

You can order products from our online store by adding them to your shopping cart and confirming the order by paying for the cart contents through the payment service. Businesses may also place orders by sending a request for quotation by email. By ordering from our online store, you are deemed to have read and agreed to our delivery terms as currently in force. An order that you have confirmed and we have accepted is binding and, together with these delivery terms, constitutes a contract between us.

Payment and payment methods

You can pay for your order using the payment methods described in the online store and available in the shopping cart. Registered business customers may also select invoicing as a payment method.

Order and payment confirmation

Following a successful order, an order confirmation will be sent to your email address, so please provide your email address when placing your order. The order confirmation also specifies the payment method used. If, for any unexpected reason, we are unable to confirm your order, we will notify you by email as soon as possible.

Delivery method

We will deliver your order using one of the delivery methods listed on our website, which you select when placing your order.

Delivery time

We process orders within 1–3 business days of the order being placed. The most common delivery times within Finland are 1–3 business days from dispatch, depending on the order and delivery method selected.

Uncollected shipments

An uncollected shipment is not the same as a product return, order cancellation, or withdrawal from the contract. For uncollected orders, we charge a handling fee of €22.90 + 5% of the total order value. This amount will be deducted from the refund, and any outstanding balance will be invoiced to the customer as necessary.

Inspection, errors, and issues

Please inspect your delivery as soon as you receive it. If a product has been lost or damaged in transit, or otherwise does not correspond to your order or is defective, please notify our customer service as soon as possible and no later than 14 days after receipt, so that we can agree on how to remedy the issue. In consumer sales, we comply with the mandatory provisions on seller's liability for defects under the Consumer Protection Act.

Customer service

Our staff are happy to help with any questions relating to your order.

info@medrescuegear.com
0400 213 780 (Finland only)
Open Monday–Friday, 10:00–16:00

Limitation of liability

Medrescue Gear is not liable for any indirect or direct damages relating to an order, delivery, or product, except to the extent required by mandatory consumer protection legislation or other mandatory law.

Disputes

We aim to resolve any disputes concerning your order primarily through negotiation, so please contact our customer service in the first instance.

If a dispute cannot be resolved through negotiation between the parties, consumers may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before bringing a matter before the Consumer Disputes Board, the consumer should contact the Consumer Advisory Service (www.kuluttajaneuvonta.fi).